ITSM provides based on ITIL standards service desk features, license tracking, software auditing and much more
Features:
Helpdesk
| Incident management | Request management | Problem management |
| Change management | SLA management | Recurrent tickets |
| Canned responses | Ticket templates | Linked projects |
| Linked budget | Linked assets | Linked tickets |
| Approvals (via email) | Knowledge Base | Tasks for tickets |
| Customer satisfaction survey | Dasboard | Reports |
| Forms | Self-service | Notifications |
| Track time | Automatic actions |
CMDB
| Native inventory | Inventory (agentless | Impact analysis |
| License management | Software management | Rack management |
| Linked tickets | Linked problems | Linked requests |
| Linked changes | Linked incidents | Linked documents |
| Asset lifecycle | Financial and administrative information | Warranty information |
| Domains | Antiviruses | Dashboard |
| Reports | Automatic actions |
Project Management
| Kanban | GANTT | Tasks tracking |
| Linked documents | Linked assets | Impact analysis |
| Knowledge Base | Team management |
Financial Management
| Budget management | Suppliers management | Contact management |
| Contract management | License management | Linked tickets |
User management
| LDAP / Active Directory | Oauth SSO application (Open ID connect) | Self-service mode |
| Entities | Access & restrictions (rules) |