{"id":46,"date":"2022-04-04T08:41:51","date_gmt":"2022-04-04T08:41:51","guid":{"rendered":"https:\/\/www.expert-zone.cn\/?page_id=46"},"modified":"2022-04-04T09:07:30","modified_gmt":"2022-04-04T09:07:30","slug":"itsm-it-service-management","status":"publish","type":"page","link":"https:\/\/www.expert-zone.cn\/index.php\/itsm-it-service-management\/","title":{"rendered":"ITSM – IT Service Management"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

ITSM provides based on ITIL standards service desk features, license tracking, software auditing and much more<\/p>\n\n\n\n

Features:<\/strong><\/p>\n\n\n\n

Helpdesk<\/strong><\/p>\n\n\n\n

Incident management<\/td>Request management<\/td>Problem management<\/td><\/tr>
Change management<\/td>SLA management<\/td>Recurrent tickets<\/td><\/tr>
Canned responses<\/td>Ticket templates<\/td>Linked projects<\/td><\/tr>
Linked budget<\/td>Linked assets<\/td>Linked tickets<\/td><\/tr>
Approvals (via email)<\/td>Knowledge Base<\/td>Tasks for tickets<\/td><\/tr>
Customer satisfaction
survey<\/td>		Dasboard<\/td>Reports<\/td><\/tr>
Forms<\/td>Self-service<\/td>Notifications<\/td><\/tr>
Track time<\/td>Automatic actions<\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

CMDB<\/strong><\/p>\n\n\n\n

Native inventory<\/td>Inventory (agentless<\/td>Impact analysis<\/td><\/tr>
License management<\/td>Software management<\/td>Rack management<\/td><\/tr>
Linked tickets<\/td>Linked problems<\/td>Linked requests<\/td><\/tr>
Linked changes<\/td>Linked incidents<\/td>Linked documents<\/td><\/tr>
Asset lifecycle<\/td>Financial and
administrative
information<\/td>		Warranty information<\/td><\/tr>
Domains<\/td>Antiviruses<\/td>Dashboard<\/td><\/tr>
Reports<\/td>Automatic actions<\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Project Management<\/strong><\/p>\n\n\n\n

Kanban<\/td>GANTT<\/td>Tasks tracking<\/td><\/tr>
Linked documents<\/td>Linked assets<\/td>Impact analysis<\/td><\/tr>
Knowledge Base<\/td>Team management<\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Financial Management<\/strong><\/p>\n\n\n\n

Budget management<\/td>Suppliers management<\/td>Contact management<\/td><\/tr>
Contract management<\/td>License management<\/td>Linked tickets<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

User management<\/strong><\/p>\n\n\n\n

LDAP \/ Active Directory<\/td>Oauth SSO application (Open ID connect)<\/td>Self-service mode<\/td><\/tr>
Entities<\/td>Access & restrictions (rules)<\/td><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

ITSM provides based on ITIL standards service desk features, license tracking, software auditing and much more Features: Helpdesk Incident management Request management Problem management Change management SLA management Recurrent tickets Canned responses Ticket templates Linked projects Linked budget Linked assets Linked tickets Approvals (via email) Knowledge Base Tasks for tickets Customer satisfactionsurvey Dasboard Reports Forms […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-46","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":3,"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":57,"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/pages\/46\/revisions\/57"}],"wp:attachment":[{"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/media?parent=46"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/categories?post=46"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.expert-zone.cn\/index.php\/wp-json\/wp\/v2\/tags?post=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}